Privacy Policy for ioka travel

Effective date: April 23, 2026

SP LLC FIE “IOKA TRAVEL” (“Company”, “we”, “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains what data we collect in the ioka travel mobile application, how we use it, store it, and share it.

1. Data Controller

SP LLC FIE “IOKA TRAVEL”
Website: https://ioka.uz/

2. Data We Collect

• Contact data: name, email address, phone number.
• Profile data: first name, last name, date of birth (if provided).
• Passenger data: full name, gender, date of birth, citizenship, identity document details (including passport details).
• Booking and ticket data: booking details, payment status, ticket issuance and related transaction details.
• Identifiers: user ID and device-related technical identifiers (including push token if notifications are enabled).
• Technical data: app/device information, app version, operating system, crash reports, and error diagnostics.

3. How We Use Data

• Create and manage user accounts (registration, authentication, login).
• Process bookings, payments, and ticket issuance.
• Save passenger profiles for faster future bookings.
• Provide customer support and handle user requests.
• Ensure security, fraud prevention, and service stability.
• Diagnose technical incidents and improve app reliability.
• Comply with legal and regulatory obligations.

4. Tracking and Advertising

We do not use personal data from ioka travel for cross-app or cross-website tracking for third-party advertising purposes. We do not sell personal data.

5. Legal Basis for Processing

• Your consent where required by applicable law.
• Performance of a contract / providing requested services.
• Compliance with applicable legal obligations.

6. Data Sharing

We may share data only as necessary to provide services, including with:

• Carriers and carrier agents/sub-agents.
• Banks and payment organizations in the Republic of Uzbekistan.
• Technical service providers (hosting, notifications, support).
• Government authorities when required by law and official request.

7. Payment Information

Payments may be processed on third-party payment provider pages. The mobile app does not store full bank card details. Where required, only masked card data and transaction metadata may be processed.

8. Technical Diagnostics

We may process crash reports, technical diagnostics, and, if enabled by the user, masked session replay data as needed to maintain service stability, investigate incidents, and improve app reliability.

Session replay diagnostics are optional and are disabled until consent is provided in the app. These diagnostics are used to understand app behavior around errors and do not intentionally collect payment card details or authentication credentials.

9. Data Retention

Data related to purchases/services (including booking and payment-related records) may be retained for up to 5 years from the date of purchase/service, unless a different retention period is required by law. Other data is kept for as long as needed for the purposes listed in this Policy.

10. Your Rights

You may have the right to:

• Request access to your personal data.
• Request correction, update, blocking, or deletion of your data.
• Withdraw consent to processing (where processing is based on consent).
• Exercise other rights under applicable law.

11. How to Update or Delete Your Data

To request access, correction, or deletion, contact us at: support@ioka.uz.

12. Security

We implement technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction.

13. Children’s Privacy

The app is not intended for independent use by children without parental or legal guardian involvement. If you believe a child provided data improperly, please contact us.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

15. Contact Information

SP LLC FIE “IOKA TRAVEL”
Address: 7 Mustakillik Shoh Street, Okibat MFY, Mirzo-Ulugbek District, Tashkent, Uzbekistan
Phone: +998 91-778-60-40
Email: support@ioka.uz
Website: https://ioka.uz/