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Traveling abroad
Train tickets
Booking
How to book a ticket online?
How far in advance can you book a flight?
Can you hold a booking without paying?
How to enter passenger details correctly?
Can you book a ticket for a child separately from an adult?
Can you correct a passenger’s name or details?
Payment
What payment methods are available?
Can you pay in installments or on credit?
How do you pay for ticket changes?
Account
What does my order status mean?
Where can I view my booking?
Where can I find my booking reference and e-ticket number?
How can I check fare rules?
Ticket and documents
How can I get my itinerary receipt?
What is an e-ticket?
Changes, exchanges, and refunds
Can I change the date or route on my ticket?
What should I do if my ticket is non-refundable?
How do I pay for changes?
How can I cancel my ticket?
What should I do in case of unexpected changes?
Check-in and boarding
How do I check in for a flight?
How do I check in online?
How do I get my boarding pass?
What should I do if I can’t print my boarding pass or check in online?
When should I arrive at the airport for an international flight?
When should I arrive at the airport for a domestic flight?
Baggage
What items are not allowed in carry-on baggage?
What is the carry-on baggage allowance?
What are the checked baggage allowances?
How can I check my baggage allowance?
Baggage on codeshare flights
How can I arrange transport for sports equipment?
Special passenger categories
How to buy a flight ticket for a child?
What type of ticket does an infant (0–2 years) need?
What type of ticket does a child (2–12 years) need?
Traveling with pets
Support
How can I contact support?
When should I contact support?
How long does it take to get a response?
Traveling abroad
Border crossing requirements
FAQ | ioka travel